22.17 ABC has promised customer DEF that a product will be delivered on a certain date. The product is in
fact delivered nearly a month late. As a direct result DEF misses an important deadline and has to pay
In what way has ABC failed DEF?
A Failed to communicate
B Failed to meet deadlines
C Failed to comply with job specifications
D Failed to deliver the exact product needed (2 marks)
22.18 When considering a personal development programme for an employee, what should be the first stage?
A Planning a learning and development programme
B Establishing learning targets
C Broadening the employee's knowledge and experience
D Setting up a competence framework (2 marks)